Lorien Health Services

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Front Desk

Job Locations US-MD-Ellicott City
ID
2025-4321
Category
Administrative/Clerical
Position Type
Regular Full-Time

Overview

 

Overnight Front Desk Representative
 
Assisted Living & Skilled Nursing | Full-Time and Part Time | Overnight Shift
 
Lorien Encore at Turf Valley
 
Pay Range
$18.00 – $20.00 per hour (based on experience)
 
Hours
10:30 pm - 7:00 am (includes every other weekend)
(Full Time = 5 days / week | Part Time = 2 days / week)
Position Summary
 
The Overnight Front Desk Representative at Lorien Encore at Turf Valley plays a vital role in supporting the safety, security, and comfort of our residents during overnight hours. Serving as the first point of contact for residents, families, visitors, and staff, this position ensures a welcoming presence while maintaining building security and supporting communication between departments in both Assisted Living and Skilled Nursing settings.
 
Full-Time Benefits
  • Paid Time Off (PTO):
    • 80 hours of vacation
    • 40 hours of sick time (roll-over eligible)
    • Personal Days
  • 7 Paid Major Holidays
    • Double time paid when worked
  • CareFirst Medical Package
  • Tuition Assistance
  • HRA Fund
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • 401 K - 50% Match, up to 4%
Perks
  • Employee Discounts
  • Earn Points, Earn Rewards program
  • Professional Development opportunities
  • Attendance Rewards
  • Employee Referral Program

Responsibilities

  • Greet and assist residents, families, staff, and approved visitors in a professional and compassionate manner
  • Monitor building access, follow overnight security protocols, and ensure all entrances are secured
  • Answer and appropriately route incoming phone calls, emergency alerts, and call systems
  • Perform routine safety rounds throughout Assisted Living and Skilled Nursing areas as assigned
  • Respond promptly to resident needs or concerns and notify nursing staff or leadership when necessary
  • Monitor alarms, emergency systems, and surveillance equipment
  • Maintain accurate overnight logs, reports, and incident documentation
  • Communicate critical overnight information to day shift leadership and department staff
  • Assist with light administrative duties such as filing, data entry, and report preparation
  • Maintain a clean, organized, and professional front desk and lobby environment
  • Adhere to all HIPAA, confidentiality, safety, and infection control policies

Qualifications

 
  • High school diploma or equivalent, preferred
  • Previous experience in customer service, healthcare, hospitality, or security preferred
  • Experience in Assisted Living, Skilled Nursing, or senior living a plus
  • Strong interpersonal and communication skills
  • Ability to remain calm, professional, and decisive in emergency situations
  • Basic computer skills and comfort using phones, call systems, and office equipment
  • Reliable, punctual, and able to work independently overnight
Why Join Lorien Encore at Turf Valley
Encore at Turf Valley is a beautiful, country club–style healthcare campus featuring a stunning five-star building. Conveniently located off Resort Road and easily accessible by two major routes, our campus combines accessibility with an exceptional environment.
However, it is truly the people that make Encore special. Our team is an all-star cast of caring, hardworking professionals who genuinely support one another. An industry-leading healthcare campus since 2010, Encore at Turf Valley offers a place where your career—and your knowledge—can grow to new heights.
Equal Opportunity Employer
Lorien Health Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran

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