As the first point of contact for residents, families, visitors, and team members, the Front Desk Receptionist is responsible for creating a welcoming and professional experience while supporting the daily operations of the community.
Responsibilities include:
- Welcome and assist residents, families, visitors, vendors, and guests as they enter the community.
- Provide exceptional customer service and maintain a friendly, professional, and approachable demeanor at all times.
- Answer incoming phone calls, transfer calls appropriately, take messages, and provide information as needed.
- Support front office operations by performing administrative and clerical duties, including filing, data entry, and record maintenance.
- Maintain an organized, clean, and efficient reception area.
- Monitor visitor access and ensure all sign-in procedures are followed.
- Assist with resident, visitor, and staff inquiries in a courteous and timely manner.
- Remain calm and respond effectively during emergency situations, following established policies and procedures.
- Ensure infection prevention, health, safety, and community protocols are followed by residents, visitors, and staff.
- Collaborate with department leaders and team members to support daily community operations.
- Maintain confidentiality and handle sensitive information with professionalism and discretion.